Overview – Weird 403 and 500 Errors

I was hired by a client to investigate some wierd 500 and 403 errors in their WooCommmerce store, 500 errors code are an error processing a page and 403 are forbidden warning messages.

It turns out the site had been hacked, and a vulnerability in my clients theme was at the root of this issue.

I removed all malware and hardened security against future attacks on the store.

Fake admin users had been created by the hackers these were deleted and the IP addresses of the hackers banned from the site.

Not what I expected when I took on this site I was thinking this was a back end database issue, but I’ve got a lot of experience recovering hacked sites so it was another day at the office.

Video

Here’s a video explainer of what happened to the site.

Photo by Clint Patterson on Unsplash

Wrap Up

If you need help securing or recovering your WooCommerce store from hackers get in touch.