About Me
My name is Neil Matthews and I’m a freelance WooCommerce developer. I’ve been working as a developer in the WordPress space since 2008 and with WooCommerce since 2012.
I’ve worked on a huge variety of WooCommerce project, so theme trauma, plugin problem or database dilemma I can help.
I’ve worked with more than 500 clients over the years and have completed nearly 2000 projects so I can definitely solve your WooCommerce problem. Be it new build, custom coding, security issue, product imports or troubleshooting a bug, I’ve done it all!
I’m based in the UK, but I’ve worked with clients in the US, Canada, mainland Europe, Australia and New Zealand, I’m used to working across time zones.
My Numbers
My Process
1. Request A Quote
Get a no obligation quote to fix any development or support issues you are having with your WooCommerce store.
2. I'll Send You A Price
I'll send you a fixed price no obligation quote, what I quote is what you pay for your project, no additional costs or price creapage.
3. Accept The Quote
If you are happy with the price, accept the quote and the project will move forward.
4. Service Delivery
I'll get to work fixing your problem, keeping you in the loop at all stages using project management software.
5. QA & Project Closure
The project will not be closed until you are happy, I have a thorough Q & A process to make sure the project is deliver as you requested.
No Fix No Fee
If I can’t fix your WooCommerce problem, for whatever reason, I’ll refund your deposit payment and return your site to you in the way you sent it to me.
Testimonials from my clients
Frequently Asked Questions
That depends upon the help you need.
When you request a quote I’ll send you a fixed price quote to fix your problem, what you are quoted is what you will pay, no price creepage or additional fees.
Request a quote, it costs nothing and there is no obligation.
I’ll send you the quote and perhaps follow up once of you don’t accept the quote as a reminder, that is.
Payment comes in two phases.
Deposit – I’ll request 50% payment up front before work begins.
Final payment – Once the project is complete and you are happy and sign the project off I’ll send you a final 50% payment to close down the project.
I’ll send you an invoice from my Freshbooks system, that has a link to a stripe checkout to pay by card, we can arrange bank transfer or payment by PayPal if required.
On a small number of projects I have realised that I cannot fix the issue my client is having.
If this is the case on your project, I’ll let you know and refund all deposit money paid.
I’ll return your site to you the way it was sent it to me.
Once we start our project together I’ll send you an invite for my project management software Basecamp.
I’ll create a shared project where we can keep up to date on project progress, chat with each other using live chat.
I’ve got a process to update you when I start working, at the end of the end of the day and throughout the process so you always know where we are in your project.
Of course I’ll link you with one of my existing clients upon request.
I’ve been working as a freelance WordPress/WooCommerce developer since 2008 and in I.T. for all of my long career.
I’ve worked with more than 500 clients on approaching 2000 projects.
I know WooCommerce inside out, I’m confident I can solve your store problem.
I’ve worked with clients all across the world, I frequently work with clients in the US, Canada, Australia and New Zealand.
I understand how to work across time zones and there will always be part of the day when we are both online.
I’ll give you full updates on all work done via the Basecamp
Many clients find that me working when they are offline as a bonus, stuff gets done to their sites when their site visitors are not online so changes don’t impact their live site as much.
You can get in touch with me before requesting a quote in the following ways:
- Email me at [email protected]
- Use the form on my contact page
- Use the live chat link bottom right of this page.