This weekend I really got to appreciate the technical assistance of Neil Matthews. I was launching a new product with some collaborators. I was the one in charge of adding in the “Buy Now” buttons to the program’s webpage. I hadn’t done that in a while and felt a little uncertain. I followed the procedure w/ Pay Pal. All we got was some buttons that really looked like nice images and nothing else. If you clicked, nothing happened. I called Pay Pal. The tech assist said this was and “integration issue” well beyond her pal. After waiting quite sometime, they opened a ticket for me, to be resolved in a couple of days. I emailed Neil. It was the weekend. He made the buttons work. But the minute I edited the post, they stopped. The hole thing was very unstable. I insisted that i wanted to access and learn a way to do this on my own time that would be reliable and work all the time. I want my clients to be treated the way I like to be treated when I buy online. I was already thinking, EventBrite, Shopping Carts, all kinds of complication that would also raise the price or lower the gain. Neil came up with a solution that’s very effective and easy to implement. He created a plugin that appears on every page of my dashboard. This plugin is connected w/ my Pay Pal account. When I open I get to insert the name of the button I want to appear in my post. The button appears and it’s totally protected. I can continue to edit the post to my heart’s content. The button stay s in place and works! Woooooow. That was really great. How did it happen? Neil was responsive all the time. He was really present to my problem. And the solution was found within the same day. I really appreciate the support of Neil Matthews.
